Calgary woman still seeking explanation after glass dining table exploded | CTV News

2022-09-17 02:35:24 By : Mr. Steel Saky

It’s been a month and a half since Zarifa Hniedi’s tempered glass dining table top spontaneously exploded and she still hasn’t received any answers from The Brick, the store she purchased it at.

"I think it’s a manufacturer defect personally," said Hniedi.

"But I don’t know for a fact. I just wanted an explanation and all they said is there is no warranty on the glass and there is nothing we can do."

Hniedi bought the dining table set last summer and received it in October. One morning in mid-January, while her family was still sleeping, there was a noise from the kitchen and then hundreds of tiny pieces of glass went flying around the house.

"We had glass all the way in the cupboard and we are still finding chips of glass. All the way down to the basement and we even had glass all the way to the front door."

Hniedi says no one was in the kitchen and nothing was placed on the dining table.

She says she contacted customer services at The Brick online, by email and phone. She says a representative responded and said they’d look into it. She eventually received a phone call, but says they told her she wouldn’t get a refund and there would be no investigation.

Hniedi says she doesn’t want her money back. She wants answers.

"I know there is no warranty on the glass but at least do an investigation into why this has happened. Maybe there is a product recall, maybe they need to alert other customers that had bought the same brand or model."

An expert with Diamond Glass says tempered glass is meant to shatter into small pieces. This could make it safer compared to untempered glass, which may have broken into larger shards.

And while spontaneous glass explosion is rare and a cause is difficult to determine, temperature changes or small deficiencies or cracks can be a trigger.

Hniedi is still waiting to learn what happened to hers.

"This is a safety concern. We bought a ticking bomb and it exploded. Our lives would’ve been in danger if we were sitting at that table. Luckily that did not happen but what if another customer buys the same model and that happens to them?"

A spokesperson for The Brick echoed the thoughts expressed by Diamond Glass, saying that tempered glass is designed specifically so that if it breaks, it breaks into little pieces.  

"This is a rare occurrence but does happen as a result of hard contact or heat to the glass," said Gregory Nakonechny in an email to CTV Calgary. "Contact or heat may expose an imperfection in the glass and cause the shattering. Shattering is preferred as large pieces of glass that may result from a breakage are more hazardous."

Nakonechny said The Brick instigated a review of the product to identify if there were concerts that it is hazardous or may be defective.   

"The product in the circumstances behaved as it is designed," he said. "We also have confirmed that this a rare incident and are not aware of other similar incidents with respect to this product."

Nakonechny said The Brick has since contacted the customer and addressed her concerns.

Hniedi says though The Brick offered to replace the tabletop, she no longer wants the table.

King Charles III can trace his lineage back through centuries of bloody wars and brutal power struggle to 1066 when William the Conqueror took the throne. CTVNews.ca takes a deep dive into the House of Windsor and how the Royal Family came to rule.

Members of a First Nations community in northwestern Ontario are accusing paramedics of negligence for allegedly waiting on the side of a road for a police escort before helping a man in the community who later died.

Over 600 companies in the U.K. were granted Royal Warrants from Queen Elizabeth II, allowing them to proudly display the Royal coat of arms on their advertisements and packaging. But after the Queen's death, these companies may soon need to update their packaging.

A TSN radio host has deleted his Twitter account after calling a video showing Toronto Blue Jays catcher Alejandro Kirk sprinting from first to home plate 'embarrassing for the sport.'

A man has been charged after allegedly sexually assaulting two women in the queue for Queen Elizabeth II's lying in state in London on Wednesday, the Crown Prosecution Service told CNN.

A mother charged with drowning her three children at New York's Coney Island beach was arraigned on murder charges Friday, U.S. authorities said.

A gold judicial collar made of glass beads that belonged to the late Justice Ruth Bader Ginsburg has sold at auction for US$176,775.

The U.S. Justice Department asked a federal appeals court Friday to lift a judge's order that temporarily barred it from reviewing a batch of classified documents seized during an FBI search of former president Donald Trump's Florida home last month.

More than two-and-a-half years now since the pandemic began, restaurants are on a bumpy road to recovery thanks to high debt levels, rising expenses, and low profitability among other pressures, according to a new report by Restaurants Canada.

A video shows a police officer shoving a woman to the ground, but Edmonton police say there are no grounds for an investigation.

Pride Corner on Edmonton's Whyte Avenue is seeing an uptick in aggressive and hateful harassment, including a recent gun threat, organizers say.

Alberta's former Human Rights Commission chief will be taking legal action for what his lawyer says was an "unjust" termination.

Vancouver civic election candidates who submitted nomination papers with names written in non-Latin script such as Chinese and Farsi will have those names included on the ballot.

With the real estate market slowing down, Andrea Rozenberg, who bought her False Creek condo during the pandemic, says she has no regrets.

Mounties in Coquitlam are looking for witnesses and video evidence after receiving reports of "a shooting between two vehicles" Thursday night.

She didn’t expect her story would gain the attention it has, but the alleged sexual assault victim at the centre of a discussion surrounding access to sexual assault forensic examinations says she’s hopeful that, by speaking out, it will spark real change.

A New Brunswick man who held a woman captive for almost a month in a rooming house in Moncton in 2010 has had special conditions imposed on his statutory release from prison.

Nova Scotia's Minister of Environment and Climate Change Timothy Halman has dismissed two appeals related to an affordable housing development approval in the area of Eisner Cove-Mount Hope in Dartmouth.

Four years after the City of Victoria removed a statue of Sir John A. Macdonald from city hall, councillors will vote on whether it should return the statue to the historical society that originally donated it, at the society's request. The statue was first erected in the early 1980s and was taken down in 2018 by the city as an intended step towards reconciliation.

Major crime investigators in Victoria are looking for witnesses after a man was shot on Friday morning. Police say two suspects were taken into custody after patrol officers were called to a temporary housing facility in the 3000-block of Douglas Street at 5:40 a.m. for a reported shooting.

Day parole has been extended for a woman convicted of murdering Victoria teenager Reena Virk almost 25 years ago. A Parole Board of Canada decision says 40-year-old Kerry Sim, who was formerly known as Kelly Ellard, has been authorized to remain on day parole but with numerous conditions.

Two brothers who haven’t spoken to each other for about 30 years are now competing for the coveted position of mayor in an Ontario town.

A Toronto woman said she felt shocked and sick to her stomach after learning during a routine oil change that a squirrel had been nesting under the hood of her car.

Toronto police have identified a 19-year-old man who was fatally shot in Etobicoke Thursday night.

During the French-language debate, Québec Solidaire Spokesperson Gabriel Nadeau-Dubois was pressured by Parti Québécois Leader Paul St-Pierre Plamondon to say a racial slur.

Police say a 14-year-old boy was rushed to hospital after he was stabbed in a school parking lot in Montreal's Anjou borough Friday afternoon.

Quebec’s Bill 21 and Bill 96 “disproportionately” impact Montrealers, and the city ought to have a party represent it in the provincial legislature. That’s according to Bloc Montreal leader Balarama Holness who, one year after his attempt to be Montreal’s mayor, has set his sights on Quebec City.

The Ottawa Police Homicide Unit is investigating the death of a man in a stabbing outside the St. Laurent Centre on Friday afternoon. Two other men suffered non-life threatening injuries.

CTVNewsOttawa.ca looks at what will be open and closed in Ottawa on Monday, the day of the Queen's funeral.

Testimony continued Friday in the first-degree murder trial of Elisabeth Salm, the 59-year-old Ottawa librarian who was found badly beaten in 2018. Salm later died in hospital.

A new partnership between local humane societies and Wilfrid Laurier University is providing animals with a temporary, loving home as they await adoption.

Residents of a Kitchener neighbourhood say they’re on edge after gunfire rang out near their homes Thursday night.

Grand River Transit released a video on its YouTube channel of near crashes with ION trains.

According to the Saskatchewan Union of Nurses, emergency rooms in Saskatoon are under intense strain, leading to the deteriorating health of patients waiting for transfers to different facilities.

Investigators are awaiting toxicology results for a mass stabbing suspect who died in police custody.

A Saskatoon man has been found guilty of first-degree murder in the death of a 68-year-old man.

The Sudbury Kennel Club's annual dog show is set for this weekend at the Coniston Arena. There are 175 purebred dogs from across Ontario competing in several different classes.

The Canadian Mental Health Association, the province and the Ontario Federation of Agriculture have launched a new website featuring a suite of programs designed to help farmers get mental health support.

Around a dozen correctional officers and union representatives spent part of Friday picketing in front of the North Bay Jail as contract negotiations with the Ontario government are about to restart.

The Winnipeg Police Service (WPS) says officers are struggling to keep up as call volumes rise, and a public survey presented to the police board is showing the impact on citizens.

Winnipeg transit is about to become more environmentally friendly.

It’s been an expensive few weeks for some locally owned businesses in Regina as they deal with an increase in break-ins and thefts.

More than 100 people gathered in Regina on Friday to take part in a walk with the purpose of raising awareness about the dangers of crystal meth and fentanyl.

The trial of Dylan Whitehawk for the murder of Keesha Bitternose continued Friday, with the Crown calling two DNA analysis experts to the stand.

© 2022 All rights reserved. Use of this Website assumes acceptance of Terms & Conditions and Privacy Policy